General Questions
What is OneShip?
OneShip is a NetSuite-certified SuiteApp developed by BlueBridge One. It is a multi-carrier shipping solution that integrates directly into your NetSuite environment, allowing you to manage all your shipping, from label generation to tracking, without ever leaving the platform.
What is the core benefit of using OneShip over other integrations?
While many third-party integrations exist, OneShip offers a truly native NetSuite experience, which keeps all your processes and data in a single system. Key differentiators include a simple, fixed-cost pricing model that is not based on shipment volume, comprehensive customisation capabilities, and a managed setup service to ensure you get up and running quickly. OneShip is also a “Built for NetSuite” (BFN) certified solution backed by an expert partner with over 19 years of experience.
Is OneShip compatible with my NetSuite version?
Yes. OneShip is a “Built for NetSuite” (BFN) certified SuiteApp, which means it is rigorously tested with every new NetSuite release to ensure full compatibility and seamless integration.
Functionality & Features
What shipping carriers does OneShip support?
OneShip offers both direct connections to major couriers and partnerships with third-party aggregators, giving you access to over 100+ shipping providers. The direct connections include major UK, EU, and South African carriers such as Evri, Royal Mail, DHL, DPD, Fedex, and many more.
Can OneShip handle international shipping?
Yes. OneShip simplifies international shipping by automatically generating essential customs documents and shipment data for your carrier. It also supports paperless trade where available, reducing manual paperwork and potential customs delays.
Can I process multiple shipments at once?
Yes. OneShip allows you to process shipments individually or in bulk, with a single click, from a list of pending orders in NetSuite. This feature is crucial for saving time and scaling operations.
Implementation & Pricing
How long does it take to implement OneShip?
The average setup time for OneShip is typically 2-4 weeks. This includes the full setup, testing, and training provided by the BlueBridge One team.
Is there a cost per shipment or per user?
No. OneShip uses a simplified, fixed-cost model with a simple annual licensing fee per carrier. This provides predictable costs, unlike solutions that charge based on shipment volume.
What is the implementation process?
The implementation is a fixed-cost, low-risk process managed by BlueBridge One. It includes configuring the app to your specific business needs, testing the connections with your carriers, and training your team to use the solution effectively.
Support & Maintenance
Who provides support for OneShip?
Support is provided by the experienced BlueBridge One team, who are NetSuite specialists with over 20 years of experience. As a certified SuiteApp, OneShip also benefits from ongoing maintenance and updates with every NetSuite release.
More Questions?
Contact us today and we will be happy to answer any further questions
